MANAGED IT SUPPORT
Proactive monitoring and maintenance that keeps your technology running smoothly - so you can focus on your business, not IT problems.
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WHAT IS MANAGED IT SUPPORT?
Managed IT support means we monitor, maintain, and manage your entire technology infrastructure 24/7. Instead of waiting for something to break, we catch and fix problems before they impact your business.
Think of it like preventative maintenance for your car - regular checkups, oil changes, and tire rotations prevent breakdowns. Managed IT does the same for your computers, servers, and network.
You get the benefits of a full IT department without the cost of hiring full-time staff. We handle everything from daily monitoring to strategic planning, so you can focus on running your business.
WHY YOU NEED MANAGED IT SUPPORT
Most small businesses handle IT one of three ways - and all three create problems:
❌ NO IT SUPPORT
Cross your fingers and hope nothing breaks. When something does fail (and it will), your team sits idle while you scramble to find emergency help.
Result:
Unexpected downtime costs you thousands in lost productivity
Security vulnerabilities go unnoticed
Systems become outdated and unstable
No one to call when problems arise
❌ BREAK-FIX SERVICES
Pay $150-200/hour only when emergencies happen. This seems cheaper until you realize you're paying premium rates for urgent fixes that could have been prevented.
Result:
Unpredictable, high costs
Reactive instead of proactive
Emergency repairs disrupt your business
No ongoing relationship or strategic guidance
❌ DIY APPROACH
The business owner or office manager becomes the "IT person" on top of their regular job. They Google solutions, watch YouTube tutorials, and troubleshoot during business hours.
Result:
Time away from revenue-generating activities
Incomplete or incorrect fixes
Lack of expertise creates bigger problems
Burnout and frustration
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THE MANAGED IT SOLUTION
With managed IT support, you get:
Predictable monthly cost (no surprise bills)
Proactive problem prevention (not just reaction)
Expert support without hiring full-time staff
24/7 monitoring that never sleeps
Fast response when issues do arise
Strategic planning for technology needs
It's the difference between running a business and fighting technology fires.
WHAT'S INCLUDED?
Our managed IT support covers everything your small business needs to stay productive, secure, and running smoothly.
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✓ 24/7 NETWORK MONITORING
We watch your servers, workstations, and network equipment around the clock. If something starts acting up - a hard drive showing signs of failure, memory running low, or unusual network traffic - we know before you do.
Our monitoring catches:
Hardware failures before they cause downtime
Performance issues before they slow your team
Security threats before they become breaches
Software problems before they impact users
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✓ PROACTIVE MAINTENANCE
Regular updates, security patches, and system optimization keep everything running smoothly. We handle:
Windows updates and patches (tested before deployment)
Software updates and upgrades
Antivirus and security definitions
System performance optimization
Disk cleanup and maintenance
Network optimization
All scheduled during off-hours to avoid disrupting your workday.
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✓ FAST HELP DESK SUPPORT
When you have a problem, call or email us. We respond quickly and resolve issues remotely whenever possible.
Our help desk handles:
Password resets
Email problems
Printer and peripheral issues
Software troubleshooting
File and data recovery
User account management
Application support
Response times vary by package (2 hours for Silver, 1 hour for Gold).
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✓ REMOTE TROUBLESHOOTING
Most problems can be fixed without an on-site visit. We use secure remote access tools to:
Diagnose and fix software issues
Adjust settings and configurations
Install updates and patches
Recover files and data
Optimize system performance
This means faster resolution and less disruption to your workday.
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✓ REGULAR SYSTEM REPORTS
Monthly reports show system health, issues resolved, and recommendations for improvements. You'll know:
What we fixed this month
Current system health status
Upcoming maintenance needs
Recommended upgrades or replacements
Security alerts and actions taken
Complete transparency into what we're doing to keep your systems running.
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✓ TECHNOLOGY PLANNING
We help you plan for upgrades, replacements, and technology investments - so you're never caught off guard by failing equipment or surprise costs.
Our planning includes:
Hardware lifecycle management
Software licensing optimization
Budget planning for IT expenses
Technology roadmap aligned with business goals
Vendor recommendations and management
HOW IT'S DELIVERED IN OUR PACKAGES
Managed IT support is the foundation of all three service packages, with different levels of coverage based on your needs.
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BRONZE PACKAGE
Starting at $500/month
MANAGED IT SUPPORT INCLUDES:
24/7 automated monitoring
Business hours support (9 AM - 5 PM, Mon-Fri)
Remote troubleshooting
Automated patch management
Email and phone support
Quarterly business reviews
RESPONSE TIME: Best effort during business hours
BEST FOR: 5-10 employees with standard IT needs who can wait until business hours for non-emergency support
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SILVER PACKAGE ⭐ MOST POPULAR
Starting at $1,000/month
EVERYTHING IN BRONZE, PLUS:
Priority 2-hour response time (during business hours)
After-hours emergency support
Proactive system optimization
Monthly performance reports
Dedicated support contact
Preventative maintenance visits (remote)
RESPONSE TIME: 2 hours guaranteed during business hours, 4 hours after-hours
BEST FOR: 10-15 employees who need faster response times and can't afford extended downtime
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GOLD PACKAGE
Starting at $1,800/month
EVERYTHING IN SILVER, PLUS:
1-hour guaranteed response time
24/7 phone support
Monthly on-site visits
White-glove premium service
Dedicated account manager
Priority scheduling for all requests
RESPONSE TIME: 1 hour guaranteed, 24/7/365
BEST FOR: 15-25 employees who need strategic IT partnership and can't tolerate any downtime
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Not sure which package is right for your business?
View Full Package ComparisonSchedule Free Consultation
READY TO GET RELIABLE IT SUPPORT?
Stop fighting technology fires and start focusing on growing your business.
Schedule a free 30-minute consultation to discuss your IT challenges and see how managed IT support can help your business run more smoothly.
No obligation. No sales pressure. Just helpful advice from a local IT expert.
Book Your Free Consultation View Support Packages
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HAVE QUESTIONS?
Call us at (617) 334-5136 or email tim@foundryitgroup.com
We're based in Bristol, RI and serve small businesses across New England.
FREQUENTLY ASKED QUESTIONS
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Break-fix support is reactive - you only call when something breaks, and you pay hourly rates for emergency fixes. Managed IT is proactive - we monitor and maintain your systems 24/7 to prevent problems before they impact your business. You get predictable monthly pricing instead of surprise emergency bills.
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Absolutely! Small businesses are actually more vulnerable because they often lack dedicated IT staff. One day of downtime can cost thousands in lost productivity. Managed IT gives you enterprise-level support at a small business price.
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Response times vary by package. Bronze clients get business-hours support, Silver clients get 2-hour response times, and Gold clients get 1-hour guaranteed response 24/7. We resolve most issues remotely within minutes of responding.
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Yes! We work with whatever technology you currently have. During onboarding, we'll assess your current setup and let you know if anything needs upgrading or replacing. There's no requirement to change equipment to work with us.
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Gold package includes monthly on-site visits. Bronze and Silver clients can request on-site visits as needed for $250/visit. However, we resolve most issues remotely, which is faster and less disruptive to your business.